FAQ’s

Frequently asked questions.

What products does Shansana specialise in?

-Shansana specialises in the sale of loose gemstones, and custom jewellery.

Are the gemstones sold by Shansana natural?

– We take pride in offering a diverse range of gemstones, which are all entirely natural, certification will be provided upon request and with the sale.

Do you have retail and wholesaler prices?

– Yes, we provide discounted wholesaler prices to our clients who are jewelers or from gemstone companies. To inquire about our wholesale pricing, please contact our sales team for more information.

How can I place an order from Shansana?

Ordering from us easy! Simply contact us with what you are looking for and our team will get back to you as soon as possible, or browse our store.

Can I customize jewelry to suit my preferences?

Yes, absolutely! Shansana offers custom jewellery services. Reach out to our team or use the custom jewellery page to enquire about your design.

Do you provide certification for gemstones?

– Yes, all of our gemstones come with certification, especially for precious and rare varieties. Please check the product details for information on certification, or simply contact us.

Can I return or exchange a purchased item?

Shansana has a hassle-free return and exchange policy. If you are not satisfied with your purchase, please refer to our Returns and Exchanges page on our website for detailed instructions.

What payment methods do you accept?

– We accept a variety of payment methods, including credit/debit cards, bank transfers, and other secure online payment options such as PayPal. The available payment methods are displayed during the checkout process.

How is shipping handled for orders?

We offer reliable and secure shipping options through Australia Post Express for domestic orders. For International orders, we use express FedEx, DHL and TNT.

Shipping costs and estimated delivery times are calculated during the checkout process. For international orders, please be aware of any customs or import duties that may apply.

For any additional inquiries or assistance, feel free to reach out to our dedicated customer service team. Thank you for choosing Shansana for your gemstone, watch, and jewellery needs!